- What is a mobile car jump start?
- Someone travels to wherever your car is with professional starting equipment and supplies additional power for a start attempt. You do not need jump leads, a second car or a willing passer-by — the equipment and the person using it come to you.
- Will a car jump start fix the problem permanently?
- A jump start is designed to get the engine running now. If the battery has reached the end of its service life, or the charging system is not putting charge back in, the same problem can return. You will be told what was observed so you can decide what to do next, such as having it checked at a garage.
- What details do you need from me?
- The car's make, model and registration, your postcode or precise location, where exactly the car is parked, and what happens when you try to start it. The more accurate the location, the more realistic any arrival estimate can be.
- Can you jump start a car in an underground or multi-storey car park?
- Access varies by site — height restrictions, barriers and private car park rules all matter. Tell us the car park, the level and any height limit when you get in touch and we will confirm whether we can attend before anyone travels.
- Is a jump start safe for my car's electronics?
- Performed correctly, with equipment rated for the vehicle and connection at the manufacturer's intended points, it is a routine procedure. The risks come from reversed polarity, undersized leads and improvised connections — precisely what professional equipment is designed to avoid.
- Do I need to be with the car?
- In almost all cases yes. Someone authorised to allow work on the vehicle needs to be present with the keys, so the engine can be started and the car driven or secured afterwards.
- Why is my radio asking for a code, or a service light showing, after the jump start?
- Some cars reset certain settings, presets or reminder lights when the battery has been very low or briefly disconnected. This is a normal side effect of the battery losing power, not something the jump start caused, though it's worth mentioning if it seems otherwise connected to the vehicle behaving oddly.
- How long should I drive afterwards?
- A continuous run helps the alternator put charge back into the battery; a short stop-start trip generally will not. If the battery is old or has gone flat more than once, it's worth having it checked at a garage rather than boosting it again.